Privacy Policy

1. Nature and scope of personal data collected

When you register an account with us, we request a defined set of personal information necessary to establish and maintain your profile. This includes identity details, contact information, and financial data required to process transactions in accordance with our licensing obligations under Curaçao licence 8048/JAZ. Our collection practices are proportionate and limited to what is genuinely required to deliver our services and meet regulatory standards.

Beyond the information you provide directly, we also gather data generated through your interaction with our platform, including device identifiers, session logs, and gameplay activity. This supplementary information allows us to maintain service integrity and detect irregular account behaviour. The categories of personal data we process include:

• Full name, date of birth, and residential address
• Government-issued identification documents for verification purposes
• Email address and telephone number
• Payment card details and banking information
• Transaction history and wagering activity
• Device information, IP address, and browser type
• Communication records with our support team

2. Purposes and objectives of data processing

To process your payments and verify your identity, we rely on the personal data collected during registration and throughout the lifetime of your account. These processing activities are grounded in legitimate interest, contractual necessity, and, where applicable, legal obligation under GDPR. Our aim is to ensure that every use of your data serves a clear and justifiable function connected to the services we provide.

We do not process personal data for purposes unrelated to the operation of our casino or the fulfilment of our regulatory duties. Each processing activity is mapped to a specific objective, which includes:

• Account creation, verification, and ongoing identity confirmation
• Processing deposits, withdrawals, and transaction records
• Fraud prevention and anti-money laundering compliance
• Delivering customer support and resolving account queries
• Sending account-related notifications and regulatory communications
• Analysing gameplay patterns to support responsible gambling measures
• Meeting obligations imposed by our licensing authority

3. Security measures and technical integrity

Our approach to data security is layered, combining encryption protocols, restricted internal access, and continuous monitoring of our systems. Payment data is handled through secure channels designed to meet industry standards, and access to personal information is limited to personnel whose roles require it. We regularly review our technical infrastructure to identify and address vulnerabilities before they pose any risk to your information. While no system can guarantee absolute security, we maintain a programme of ongoing assessment to reduce exposure to unauthorised access, loss, or misuse of your data.

4. Sharing information with third parties

We want to be clear about the circumstances in which personal data leaves our direct control. Information is only shared where doing so is necessary for the operation of our services, compliance with legal obligations, or the prevention of fraudulent activity. We do not sell personal data, and any disclosure to external parties is governed by contractual safeguards consistent with GDPR requirements.

The categories of third parties with whom data may be shared include:

• Payment processors and banking institutions
• Identity verification and anti-fraud service providers
• Regulatory bodies and licensing authorities
• IT infrastructure and cloud hosting providers
• Professional advisers, including legal and audit services

5. Cookie management and similar technologies

Your experience on our platform is shaped in part by cookies and similar tracking technologies, which help us remember your preferences and maintain session continuity. These tools also assist us in understanding how our services are used, allowing us to refine functionality and address technical issues more efficiently. Some cookies are essential to the operation of our platform, while others support analytics or personalisation features that you may choose to accept or decline.

You retain control over cookie settings through your browser configuration, and our platform provides mechanisms to manage preferences at the point of first visit. Disabling certain cookies may limit some features, though core account functions will remain accessible. We periodically review our use of these technologies to ensure alignment with current data protection standards.

6. Data retention period

Under GDPR and the requirements attached to our Curaçao licence, we retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Financial records and identity verification documents are typically retained for periods mandated by anti-money laundering regulations, while other categories of data are reviewed and deleted once their operational purpose has lapsed. Where retention is no longer justified, data is securely erased or anonymised in line with our internal data governance procedures.

7. User rights over their data

You have full control over the personal data we hold about you, and GDPR grants you a defined set of rights to exercise that control. We take these rights seriously and have established procedures to respond to requests within statutory timeframes. Should you wish to exercise any of these rights, our support team is available to guide you through the process.

The rights available to you include:

• The right of access to the personal data we hold
• The right to rectification of inaccurate or incomplete information
• The right to erasure, subject to legal and regulatory exceptions
• The right to object to certain processing activities
• The right to data portability, where technically feasible

8. International data transfers

Our platform operates across jurisdictions, which means personal data may occasionally be transferred outside the United Kingdom or European Economic Area. Where such transfers occur, we apply appropriate safeguards, including standard contractual clauses and equivalent protective measures, to ensure that your data receives a comparable level of protection regardless of where it is processed. We assess each transfer arrangement individually to confirm compliance with applicable data protection law.

9. Privacy policy updates

To process your payments and operate our services responsibly, we may need to revise this policy from time to time, whether to reflect changes in regulation, technology, or our own operational practices. When updates occur, the revised version will be published on our platform, and the date of the most recent amendment will be indicated accordingly. We encourage you to review this policy periodically to remain informed of how your data is handled.

Significant changes that materially affect your rights or our processing activities will be communicated through your account or via direct notification. Continued use of our services following such updates constitutes acceptance of the revised terms, though we always aim to make changes transparent and easy to understand.

10. Contact information

We want to be clear that questions regarding this policy, or requests relating to your personal data, can be directed to our dedicated support team through the contact channels available within your account dashboard. We aim to respond promptly and will guide you through any request concerning access, correction, or erasure of your information in accordance with our obligations under GDPR and our Curaçao licence 8048/JAZ.

Gambling should always remain an enjoyable activity, and we are committed to supporting players who may need assistance in managing their habits. If you feel that gambling is affecting your life negatively, free and confidential support is available through the GamCare helpline on 0808 8020 133. Our services are strictly intended for individuals aged 18 and over.